The maintenance team at the University provide services that enable the day to day running of the physical environment. The Estates Department budget is used for the maintenance and repairs of existing building fabric, central services and landscapes.

Definition of maintenance: Activities required or undertaken to conserve as nearly, and as long, as possible the original condition of an asset or resource while compensating for normal wear and tear.

The maintenance list below gives a brief guide to some of the team’s responsibilities, but it is not exhaustive.

  • Building fabric
  • Appliance testing
  • Fixed Electrical & Mechanical Plant, Lighting & Power
  • Painting and decorating
  • Fire door repairs
  • Drainage
  • Roof repairs
  • Structural and building inspections

To report a fault or any issues relating to academic buildings, please contact the Estates Support Desk.


Types of Maintenance

Head of Maintenance

Paul Labiche


Our Partners

We work with Dalkia and SPS to deliver our services across campus.

What is long term maintenance?

Long term maintenance consists of surveying assets around the campus to determine the life cycle status of each item and the cost to replace them. This is linked with the asset management process, whereby any assets identified as requiring maintenance will either be incorporated into the long term maintenance schedule or the planned preventative maintenance calendar, depending on the severity of the condition. 

What is planned preventative maintenance?

Planned preventative maintenance is routine maintenance undertaken on equipment and systems on a periodic basis at pre-defined intervals. The tasks undertaken are defined by statutory legislation and industry-standard maintenance schedules. All major plant and equipment is covered under the plan included heating & hot water, electrical, fire protection, water and ventilation systems.

Planned maintenance is undertaken by our collaborative working partner Dalkia. Some specialist equipment, as agreed in advance, are maintenance by the academic departments due to the complexity or risk associated with such works.

When is maintenance classed as reactive?

At the University, reactive maintenance is undertaken in response to breakdown or to reports from the students, staff, or other users of the University. The implications of failure range from loss of facility to consequential damage of buildings and equipment. In some circumstances, the failure could be detrimental to the health, safety and welfare of the users of the University.

DefinitionReactive maintenance (also known as “breakdown maintenance”) are repairs that are done when equipment has already broken down. Reactive maintenance focuses on restoring the equipment to its normal operating condition.

The first point of contact for reactive maintenance in academic buildings is the Estates Support Desk. The support desk will assign the request to one of our service providers, Dalkia for maintenance, SPS for security, porterage and cleaning and Hubren for building fabric maintenance. Once the job has been assigned, a priority level will be set. You can find out about our priority levels on the service level agreement page.  

What if I require new power to a space in a building?

All requests for changes to the allocation, configuration and use of space, as well as all requests for additional space are handle by Estates through our Estates Change Procedure (ECS 40), please visit the Estates Change Request page for further information.